Shipping - Countries
We sell our products in:
-Spain, Portugal, Germany, Austria, Luxembourg, Netherlands, Switzerland, United Kigdom,Denmark, Italy, Belgium, France and EE.UU.
Delivery and Speeds
The prices quoted in www.imascono.com not include shipping and will be reflected by the amount and the destination to which they are addressed.
The order will be delivered to the main entrance to the place designated by the customer and will require a signature and ID to collect the goods. The carrier has no commitment to bringing the merchandise inside the house, just drop it off at the main entrance of the street. Upon request, the carrier can help the client to bring order to the door of the house as long as time allows and would not have a disability to bring the goods to the door of the house, as in cases when no lift or the packages do not fit in the lift or when the packages do not pass through the doors or when climbing stairs to the elevator.
The client is responsible for verifying the contents and condition of the goods at the time of delivery, being that accepted the same and include your signature on the copy of the receipt to return the carrier concur in renouncing what claims received and subsequent the suitability and identity of the goods ordered and received. In the case of verifying the customer at the time of delivery errors in the goods received or that it is visually damaged, it shall state the circumstances in the delivery note and make known these facts Imascono.com within 24 hours, by the customer service posted on its website.
Order Ships in 3 to 10 working days after confirmation of payment, unless otherwise indicated on the screen as some products may have a greater delivery time for its characteristics. In cases where there is stock and you have to ask the manufacturer, the date of delivery shall be as directed by the manufacturer.The home delivery is 24 to 48 hours after delivery, according to zones. Imascono.com not responsible for delays in delivery by the carrier for reasons beyond the normal operation of transport services, such as strikes, accidents, overloading the truck, etc..
On Saturdays, Sundays and public holidays will not deliver and are counted as non-working days.
You also have the option to come to pull our head office, c / Mas de las Matas 20 50018 Zaragoza Spain
If you are not satisfied with the products or services purchased Imascono.com, they may be returned no later than 7 days, from receipt of product. Returns must be sent along with the packing slip.
When returning a product (unless defective), we must take into account the following characteristics:
Transport costs will be paid by the buyer as well as all bank charges generated on account of this transaction.
The refund will be made by crediting. If subscriptions for products specifically brought to the customer, the payment will take place once the product returned to the supplier and a refund claimed.
The rules regarding product returns in good condition, are as follows:
No refunds will be not to come in their original packaging in perfect condition and with the product in perfect condition.
For any other possible incident or complaint, we recommend you contact our customer service department via the website of the section contact.
Claims are made for possible incidents such as the product is delivered damaged, defective, wrong or for any other reason likely to claim, the following steps:
To record any abnormality of the product on the waybill at the time of delivery. If you have not been possible to record the fact on the delivery note, please contact us by email on the day of delivery, or in any case within 24 hours of delivery.
Consider the following regulations of the carrier: The delivery is proof of the condition of the goods. The consignee is obliged to state the delivery if the shipment is damaged and if the shipment is complete. No claims if not included in the delivery notes and if you make the claim after 24 hours of delivery thereof.You should not sign a delivery note before receiving the goods, if the dealer says otherwise non-receipt or to indicate this fact on the delivery note. • * In case of replacement of a defective product: Imascono.com is committed to delivering customer another product in perfect condition and collect the faulty. In case you can not make this change, the customer shall be paid the full amount of any prepaid amount.
It unclog the products offered are of good quality. Are not "B" or exposure. Also note that the products we offer are sealed by Imascono.com suppliers and manufacturers, unless otherwise stated, which would be communicated to the customer that the product has been tested or that he carried out a routine check.